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TERMS, CONDITIONS & FAQ-PLEASE READ PRIOR TO PURCHASE

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Fabtech specializes in limited-production and specialty automotive performance components. Many products are hand-built, fabricated, welded, machined, coated, assembled, inspected, sourced, or packaged specifically for an individual order.

By placing an order, the purchaser acknowledges the applicable product description, stated processing or fabrication period, and the following terms.

 

ORDER PROCESSING & HANDLING TIME

Unless an individual product listing states otherwise, standard processing time is approximately 14 working days before shipment.

Working/business days are Monday through Friday, excluding recognized holidays.

Specialty, fabricated, coated, custom, limited-production, or supplier-sourced products may require additional time depending upon production requirements, material availability, supplier schedules, fabrication, coating, assembly, testing, and quality-control review.

When an individual product listing provides a specific processing, fabrication, or lead time, that product-specific timeframe controls.

Tracking information is generally issued after production, quality control, and packaging have been completed.

An order does not require a daily status change or daily customer update in order to remain actively in processing.

 

TIME-SENSITIVE ORDERS

IF YOUR ORDER IS REQUIRED BY A SPECIFIC DATE, CONTACT US BEFORE PURCHASING.

If merchandise is required for an installation appointment, car show, race, track event, dyno appointment, trip, vehicle delivery, repair deadline, shop appointment, or any other time-sensitive purpose, email:

sales@fabtech-performance.com

before placing the order to confirm current availability and estimated lead time.

Customers should not assume a completion, shipment, or delivery date unless Fabtech Performance has specifically confirmed that timeframe in writing.

A customer’s personal deadline, outside appointment, event, or third-party schedule does not modify the processing or fabrication period applicable to the order.Expedited shipping does not mean expedited fabrication, sourcing, coating, production, inspection, or order preparation unless specifically confirmed by Fabtech Performance in writing.

 

ORDER CANCELLATIONS

Cancellation requests should be submitted within 24 hours of purchase by emailing sales@fabtech-performance.com.

Please include the purchaser’s name, order number, contact information, and reason for cancellation.Submitting a cancellation request does not itself cancel the order. A cancellation is effective only after Fabtech Performance confirms acceptance. After the initial 24-hour period, orders may already have entered sourcing, material allocation, fabrication, coating, supplier fulfillment, assembly, inspection, or other order-specific processing.Accordingly, an ordinary change of mind, schedule change, installation-date change, vehicle sale, or decision not to proceed does not automatically entitle the purchaser to cancellation once processing has begun.Fabtech Performance may, at its discretion, approve a cancellation as a customer-service accommodation where circumstances and production status permit.

Any cancellation or refund right that applicable law requires remains unaffected.

 

CUSTOM, FABRICATED & SPECIAL-ORDER PRODUCTS

Products manufactured, modified, coated, configured, sourced, or prepared specifically for an individual order may require commitment of materials, outside services, supplier resources, production capacity, or labor shortly after purchase.

Once those commitments or production activities have begun, the applicable merchandise may become non-cancelable and non-refundable to the fullest extent permitted by law.

This includes, without limitation:

• Fabricated exhaust systems

• Heat exchangers and fabricated cooling components

• Aluminum tanks

• Custom-coated components

• Custom-finished components

• Carbon-fiber components produced to order

• Machined components

• Special-order supplier merchandise

• Modified standard products

• One-off or customer-specific fabrication

 

COURTESY CANCELLATIONS & POLICY EXCEPTIONS

Fabtech Performance may occasionally approve a cancellation, refund, credit, replacement, remake, shipping accommodation, or other exception as a customer-service courtesy.

A courtesy accommodation does not modify these Terms, establish a precedent, constitute an admission of liability, or waive Fabtech Performance’s right to enforce the applicable policy in another transaction.

 

DELAYED SHIPMENTS

Fabtech Performance makes good-faith shipment representations based upon information reasonably available when an order is accepted.

If we determine that merchandise cannot be shipped within a shipment period specifically represented at the time of sale, any notice, revised shipment option, cancellation opportunity, or refund.

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QUALITY-CONTROL HOLDS

Fabtech Performance will not knowingly ship merchandise that has failed applicable quality-control standards merely to satisfy an estimated production timeline.

Products may be held, reinspected, reworked, recoated, remanufactured, replaced, or otherwise corrected where a concern is identified involving:

• Welding

• Materials

• Coating

• Finish

• Dimensions

• Pressure testing

• Function

• Supplier components

• Fitment

• Packaging

• Manufacturing quality

Quality-control intervention may affect an estimated completion period.

Any rights required by applicable law remain unaffected.

 

SUPPLY-CHAIN & PRODUCTION CONDITIONS

Specialized automotive performance manufacturing can be affected by circumstances including:

• Raw-material shortages

• Supplier shortages

• Manufacturing defects

• Component revisions

• Coating delays

• Limited production capacity

• Freight disruptions

• Import delays

• Tariffs

• Customs delays

• Carrier interruptions

• Labor disruptions

• Other circumstances outside Fabtech Performance’s reasonable control

We make reasonable efforts to work through these conditions while maintaining our product and quality standards.

Nothing in this provision eliminates any right or remedy that applicable law does not permit us to exclude.

 

CUSTOMER COMMUNICATION

Fabtech Performance serves customers domestically and internationally and may experience periods of elevated production and inquiry volume.

Customers should allow reasonable business time for correspondence.

Messages received during weekends or holidays will generally be addressed during normal business operations.

Repeated emails, duplicate inquiries, or contacting multiple communication channels regarding the same issue do not accelerate fabrication, production, or shipping and may fragment the documented order history.

Customers should maintain order-specific correspondence within the existing email thread whenever reasonably possible.

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CUSTOMER-REQUESTED ORDER CHANGES

Changes requested after purchase are subject to approval.

Changes involving configuration, finish, coating, product specifications, quantity, application, customization, shipping arrangement, or other material requirements may extend processing time and may result in additional material, labor, supplier, or shipping charges.

No requested modification is accepted until confirmed by Fabtech Performance.

 

VEHICLE INFORMATION & FITMENT

The purchaser is responsible for supplying complete and accurate vehicle and configuration information when requested.

This may include:

• VIN

• Year, make, and model

• Factory options

• Existing modifications

• Measurements

• Photographs

• Pulley sizes

• Exhaust configuration

• Calibration information

• Other fitment-related information

Processing may be paused while required information remains outstanding.

If fitment is uncertain, contact us before purchasing.

Fabtech Performance is not responsible for fitment problems caused by inaccurate, incomplete, or undisclosed vehicle information or modifications supplied by the purchaser.

 

RETURNS — U.S. CUSTOMERS

Returns require prior written authorization and an assigned RMA number.

Unauthorized return shipments may be refused.

Approved return merchandise must ordinarily be:

• Unused

• Uninstalled

• Unmodified

• Undamaged

• Complete

• Properly packaged

• Accompanied by supplied hardware

• In resalable condition

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Approved discretionary returns may be subject to a restocking charge of up to 25%, where permitted by law.

Original shipping, expedited shipping, fabrication, coating, customization, special handling, and other order-specific expenses are non-refundable except where applicable law requires otherwise. Installed, used, modified, damaged, custom-fabricated, specially ordered, personalized, or customer-specific merchandise is generally not eligible for ordinary discretionary return.

 

BUNDLES, COMBINATION PRICING & PARTIAL CREDITS

Products sold together as a package or combination may contain allocated package pricing that differs from the standalone retail price of each component.

If one portion of a package has been shipped and another portion is subsequently canceled, credited, refunded, or removed from the transaction, the applicable credit may be calculated using the original package allocation applicable to that transaction, rather than current or standalone retail pricing.

Once a package has been separated, partially refunded, or otherwise restructured, Fabtech Performance is not required to recreate the original package price for a later purchase.

 

REFUNDS & CREDIT PROCESSING

Approved refunds will generally be returned through the original payment channel whenever reasonably possible.

Fabtech Performance may issue a separate cancellation confirmation or credit memo for the customer’s records.

Once a refund has been transmitted through the applicable payment processor, the purchaser’s bank or card issuer may require additional time to display the credit.

Financial-institution posting times are outside Fabtech Performance’s direct control.

Refunds subject to a mandatory legal processing deadline will be initiated in accordance with applicable law.

 

INTERNATIONAL ORDERS

International orders, including Canada, are generally final sale once applicable production, sourcing, fabrication, customization, or supplier commitment has begun, except where non-waivable applicable law provides otherwise.

The purchaser is responsible for applicable:

• Duties

• Tariffs

• VAT

• Customs assessments

• Brokerage charges

• Storage charges

• Taxes

• Import fees

• Additional carrier charges

Fabtech Performance does not control foreign customs processing or clearance periods.

Customers are responsible for reviewing applicable import requirements before purchase.

 

SHIPPING & DELIVERY

Customers are responsible for providing an accurate and deliverable shipping address.

Carrier services, included liability, insurance limits, and claim requirements vary.

Customers requiring additional shipping insurance should contact Fabtech Performance before shipment.

Carrier delays, routing changes, missed scans, weather disruptions, customs processing, and final-mile delivery conditions may occur after merchandise has been tendered to the carrier.

Fabtech Performance will reasonably assist with legitimate carrier claims but does not control carrier operations.

 

DELIVERY DOCUMENTATION

When investigating delivery disputes, Fabtech  may rely upon available carrier documentation, including:

• Tracking records

• Delivery scans

• Signatures

• Photographs

• GPS-supported carrier records

• Delivery addresses

• Carrier correspondence

Relevant transaction evidence may be supplied to payment processors, financial institutions, marketplaces, carriers, insurers, or dispute administrators when reasonably necessary.

 

SHIPPING DAMAGE, SHORTAGES & INCORRECT ITEMS

Customers should inspect merchandise promptly after delivery.

If merchandise is damaged, incomplete, or incorrect, retain:

• The product

• Shipping carton

• Internal packaging

• Shipping label

• Photographs

• Tracking information

• Other relevant evidence

Do not discard shipping or packaging materials while a claim is being reviewed.

Contact Fabtech Performance before modifying or installing merchandise involved in a claim.

 

WARRANTY — FABTECH-MANUFACTURED PRODUCTS

Product-specific warranty language controls.

The Fabtech  craftsmanship warranty applies only to products expressly identified as covered and only to the workmanship or structural elements stated for the applicable product.

Warranty coverage is limited to the original purchaser unless otherwise stated.

Where registration is required, the purchaser must provide the requested registration information within the period stated in the product documentation.

Warranty evaluation may require photographs, video, installation information, proof of purchase, vehicle information, an RMA, or physical inspection.

Warranty coverage does not extend to failures resulting from misuse, abuse, improper installation, contamination, collision, improper calibration, neglect, unauthorized modification, or operation outside the intended product specifications.

 

NON-FABTECH PRODUCTS

Products manufactured by third parties are subject to the original manufacturer’s applicable warranty, if any.

Fabtech Performance does not independently create or extend another manufacturer’s warranty unless expressly stated in writing.

 

PAYMENT DISPUTES & CHARGEBACKS

Customers with a legitimate transaction concern are encouraged to contact Fabtech Performance so the complete order record can be reviewed and an appropriate resolution considered.

If a chargeback or payment dispute is initiated, Fabtech Performance reserves the right to provide relevant transaction documentation to the applicable financial institution, payment processor, card network, marketplace, or dispute administrator.

Documentation may include:

• Order records

• Product descriptions

• Applicable Terms & Conditions

• Customer correspondence

• Fabrication or production photographs

• Supplier records

• Tracking

• Delivery confirmations

• Signatures

• Credit memos

• Refund records

• Other relevant evidence

Initiating a payment dispute does not by itself modify the underlying transaction or these Terms.

Nothing in this section restricts a consumer right provided by applicable law or applicable payment-network rules.

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INSTALLATION & VEHICLE USE

Aftermarket performance components should be installed by a qualified professional familiar with the applicable vehicle and modification.

The purchaser is responsible for proper:

• Installation

• Vehicle configuration

• Calibration or tuning

• Fastener torque

• Maintenance

• Inspection

• Operation

Fabtech  is not responsible for losses caused by improper installation, incorrect calibration, misuse, neglect, contamination, unauthorized modification, or operation outside a product’s intended specifications.

Individual product descriptions control whether a product is intended for street, off-road, competition, racing, export, or show use.

The purchaser is responsible for determining whether installation and use comply with laws applicable to the vehicle and jurisdiction.

 

CONSEQUENTIAL LOSS

To the maximum extent permitted by applicable law, Fabtech Performance is not responsible for indirect, incidental, special, or consequential losses arising from an order or production delay, including:

• Missed installation appointments

• Missed shows or races

• Vehicle downtime

• Rental vehicles

• Towing

• Storage

• Outside labor charges

• Travel expenses

• Lost use

• Lost profits

• Lost revenue

• Third-party scheduling charges

Customers with a fixed deadline should obtain written availability confirmation before purchasing.

Nothing within this provision excludes liability that applicable law does not permit Fabtech Performance to exclude.

 

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Fabtech’s monetary liability arising from a particular product or transaction will not exceed the amount actually paid to Fabtech Performance for the merchandise giving rise to the claim.

This limitation does not apply where prohibited by law.

 

CLERICAL, PRICING & LISTING ERRORS

Fabtech Performance reserves the right to correct bona fide pricing, inventory, typographical, technical, promotional, or product-description errors.

Where a material error affects an order, Fabtech Performance may correct the transaction or cancel the affected merchandise and issue the appropriate refund where permitted by law.

 

PRODUCT-SPECIFIC TERMS

Individual product listings may include specific:

• Lead times

• Fabrication periods

• Fitment requirements

• Warranty terms

• Installation requirements

• Final-sale provisions

• Usage restrictions

• Custom-order conditions

Where a specific product provision conflicts with a general provision contained here, the product-specific provision controls, to the extent permitted by applicable law.

 

WRITTEN CONFIRMATION

A customer’s assumption, verbal conversation, social-media interaction, outside shop schedule, event date, or third-party representation does not establish a guaranteed completion or delivery commitment.

Any special deadline, availability representation, modification to an order, or exception to these Terms must be confirmed by Fabtech Performance in writing.

 

OEM NAMES & TRADEMARKS

Fabtech-Performance, LLC is an independent aftermarket company and is not affiliated with, endorsed by, or sponsored by Mercedes-Benz, Mercedes-AMG, General Motors, Chevrolet, Corvette, or any other original equipment manufacturer unless expressly stated.

OEM names, model names, designations, and trademarks are used solely for identification, descriptive, and fitment purposes.

 

GOVERNING LAW

To the extent permitted by applicable law, transactions with Fabtech-Performance, LLC are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Nothing within this provision eliminates mandatory consumer protections that legally apply and cannot be waived.

 

SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or enforced to the maximum extent legally permissible, and the remaining provisions will continue in effect.

 

NO WAIVER

Fabtech Performance’s decision not to enforce a provision in one instance does not waive the right to enforce that provision in another.

A refund, cancellation, credit, replacement, remake, accommodation, or other courtesy provided in a particular transaction does not constitute a modification of these Terms or establish an entitlement to the same accommodation in another transaction.

 

APPLICABLE VERSION OF TERMS

Fabtech Performance may periodically revise these Terms.

The version applicable to an order is the version presented, linked, or incorporated into the transaction when that order is placed.

Subsequent revisions do not retroactively alter completed transactions unless required by law or agreed to in writing.

 

QUESTIONS BEFORE ORDERING

If you have any uncertainty regarding:

• Availability

• Lead time

• A required deadline

• Fitment

• Fabrication

• Installation requirements

• Configuration

• Return eligibility

• Vehicle compatibility

CONTACT US BEFORE PLACING THE ORDER.

Fabtech Performance
sales@fabtech-performance.com

WHEN IN DOUBT, CONTACT US BEFORE PURCHASING.