Cancellations must be made within 24 hours of placing an order. Please email to request a cancellation. Please include your order number, a copy of the invoice, Your full name and contact phone number. Once an order is "In process" we cannot cancel the order due to the fact that most of our products are Hand built, Sourced from Distributers, Fabricated and or made to order and or vehicle specific. DO NOT PLACE AN ORDER IF YOU ARE NOT 100% SURE ITS EXACTLY WHAT YOU WANT. Sometimes we fall outside of our 14 working day fabrication/Order fufilment status, this can be due to many factors such as work load, material availability, ETC. Please understand this 14 working day window is used as an estimated time frame and not a fixed timeline. If your order has not been updated with tracking information and its been longer than 14 working days please send us an email to check the status of the order if we have not already contacted you.
For APPROVED Cancellations, Refunds are issued in Full within 48 hours. You can expect to see your Refund within 5-7 working days depending on your Financial institution.
There are absolutely no refunds for any used items regardless of damage or performance, ALL SALES ARE FINAL!! Any unauthorized packages returned without packaging or RMA number will be refused and sent back to the customer. Freight collect and COD packages will not be accepted. We cannot accept returns on final sale Items damaged through normal wear and tear.****
What Items does the Warranty Cover?
The Lifetime Craftsmanship Warranty covers Dual Pass Heat-Exchangers, Trunk and Engine Bay Aluminum Tanks, Aluminum Intake Systems, and Beast Tubes From Welding, and Craftsmanship Defects ONLY. Fabtech-Performance,LLC. And any of its affialiates, Agents and or Owner (s) will not be responsible for Any damages caused directly or indirectly to any vehicle Motorcycle, OR any Person. Because of the nature of what these Aftermarket Parts are used for ALL of our products unless stated other wise are for "OFF ROAD USE ONLY" And Carry NO WARRANTY outside of manufacturer Defects. Fabtech-Performance, LLC. Its Affialiates, Employees, Owner (s) and or Agents Will not be held responsible further more for any and all Charges to do with Inspections/Service and or Labor of Said Items. It is the Purchasers Sole Responsibility to coinside with any local or state Regluations.
By purchasing our products you agree and understand that modifying a vehicle beyond its oem status makes you liable if there is any issue.
How Long Does The Warranty Last, and Is it Transferable?
The Lifetime Craftsmanship Warranty covers the Original Purchaser ONLY for the Life of His/Her Ownership of Said Items.
What If I have An issue with an Item "Covered" and I need it fixed?
All Items Sent Back for Warranty will recive a full inspection within 72 Hours. You Must have Written concent Via Email Prior to sending Any Items back to us for inspection. A RMA number Will be provided.
What Can Void the Warranty?
If we Inspect the Item and notice any Abuse, Neglect, OR anyother sign of Misuse the Warranty will Be Voided and The Item Sent Back.
What Happens If the Item Is deemed "Covered" Under Warranty?
Upon Completion of our inspection, We will Clean, Treat and repair any Welded Surface Free of Charge. If the Item Cannot Be Repaired, We will Send you A replacment Item.
Who Covers The Shipping Costs?
It Is the Clients Sole responsibility to cover Shipping to Fabtech-Performance, LLC. For any Warranty Inspections. If an Item Is deemed Umder Warranty the buyer is obgligated to pay 50% of the Shippping Costs back to them.
How Do I activate My Warranty??
In order to validate your warranty you must email the serial number (s), and Invoice number to within 10 days from delivery to register your warranty. please include your full name, VIN Number, Year Make Model, phone number and address. no exceptions or warranty is voided.
NON-Fabtech Performance Sold Items
Any item that is sold by, or not manufactured directly by Fabtech-Performance,LLC. Has No warranty Expressed or Implied by Fabtech-Performance,LLC. Its Employees, Afflialiates, Owner (s) or Agents. These Items are ONLY covered under there producing Manufactures/Vendors Warranty. If you have an issue, Please contact us and we will put you in touch with them.
**IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS PLEASE DO NOT PLACE YOUR ORDER.**
An RMA number must be given to the Customer and a return approval before any Item is shipped back for Return or it will be refused. No Exceptions.
Special orders-any fabricated part not in stock, or 1 off part is non refundable once order is placed an Payment is Processed.
Shipping and Handling will not be refunded and will be covered by the purchaser 100%
ALL parts will be shipped back to Fabtech-Performance,LLC. for inspection before a refund is issued
If the part is fitted, used or installed there is no refund period
ALL Parts are Subject up to a 25% percent restocking fee
Parts that qualify have a 10 day return policy
Once a Credit Card is Processed the order is Non Refundable without a restocking fee. Even if the Items have not shipped. This is because of Regulations set fourth by the credit card processing company. We cannot reverse a card without a Fee.
Any Product Shipped From Fabtech-Performance, LLC. will be insured for the Default ammount by FEDEX of $100 USD, or USPS $50 USD. If you Wish to Purchase Coverage for the complete order ammount, Please let Us know prior to shipping. Any Damage or loss Claim without insurance is the sole responsibility of the Reciver. Fabtech-Performance,LLC. will not be held liable for any cost over the default insured ammount of the shipment. All Return shipping costs are to be paid by the Reciver on Returned Goods.
There are No Refunds, Returns, or Exchanges on Any International Order (s) including Canada. All International sales are Final.
Trademark/Copyright LEGAL Disclaimer
Fabtech-Performance,LLC. is not affiliated with any Manufactures (I.E Mercedes-Benz AMG) referenced in any of our listings or Website in any way. Trademarked and registered terms are used for fitment and descriptive purposes only. All other trademarks or registered trademarks are the property of their respective owners. Fabtech-Performance, LLC. states that our use of any trademarked terms in our product descriptions constitute fair use and nominative use and is in no way to offer confusion that Fabtech-Performance,LLC's listings or any referenced manufacturer's products or their companies are related.
By purchasing any of products you agree to ALL terms and conditions set fourth on our website your forfeit any and all legal/Civil Claims and hold harmless Fabtech-Performance, LLC. its Agents, Employees, Owner(s), Affiliates. Fabtech-Performance, LLC. and its affiliates, Owners, Employees, and Agents assume NO responsibility for damage that can be caused to your vehicle during or after the install process of any parts sold on our website. Because of the nature of the high performance aftermarket parts, Our products are sold for OFF road or Show use Only.